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Customer Care

How to pay?

You can choose to pay using Credit Card (VISA/MASTER CARD), BCA Credit Card and ATM Transfer.

Credit card

We accept Credit Card payments disposable VISA or Mastercard.

  1. After making sure the purchase, click the ‘Make Payment’.
  2. Shopping payment page will open.
  3. Select the ‘credit card’ to use the credit card payment method.
  4. Fill in the requested credit card.
  5. Click the ‘confirmation of payment’, to continue.
  6. Page will display a pop-up to enter a One Time Password (OTP), enter the verification code sent to your mobile number.
  7. Click ‘Confirm’ to complete the payment process.

Before you pay:

Make sure your credit card is valid and discount the rest of the ceiling enough to transact. One Time Password verification code will be sent to the phone numbers listed in the bank, make sure your mobile number linked to a credit card that you use.

ATM transfer

  1. After making sure your purchase, click the ‘Make Payment’.
  2. Shopping payment page will open.
  3. Select the ‘Transfer ATM’ to use the Bank Transfer payment method.
  4. Click the ‘Confirm’, to get a virtual account number. Make a note of this number and please note the transfer deadline.
  5. Complete the payment process to make the transfer to the virtual account number through ATM Bersama, ALTO, PRIMA or Internet Banking before the transfer deadline expires.

What should I do if my payment fails within 12 hours after booking?

If the payment fails, you can revisit your order and choose another payment order then repeat the process from the beginning.

 

What is meant by: “Payments must be completed, follow the instructions to complete the payment as soon as possible”?
If you choose to pay by ATM transfer or CIMB click and perform such confirmation, continue to follow the stages of manual payments.
Payment deadlines are:
Transfer 24 Hours ATM
In this period, method of payment orders can not be changed. If you want to change your payment method, you must repeat bookings from the beginning.

When Will My Order Ship?

Most order will be ship within 1-3 working days of purchase. Please keep in mind that during holidays or new product launch this time may vary. We are operated from Monday to Friday and the shipment schedule will be on Monday, Wednesday & Friday before 15:00. (Ex: Order on Friday 15:01 will be ship on Monday) – Orders are not included weekends and holidays. After placing an order with us you can be guaranteed that what we deliver to you matches your order details. Take notes that we do not refund in any cost due to the wrong addresses, please make sure your address before the purchase.

My Order Shipped, When Will It Get To My House?

All of the product packages are sent via JNE Services, so delivery times might vary. For Indonesia residents usually arrive in 1-7 Business Days after your order shipment. Order outside Indonesia can take 10-21 business days.

How Are Shipping Rates Calculated?

The rates are pulled directly from JNE. Click www.jne.co.id for Indonesia area.

What should I Do if I Receive a damaged Item?

Unfortunately, we are unable to offer any refund, exchanges and returns except for the damaged product or product arrives not as your order. Your damaged product will be only exchanged for the same product you purchased. All the proof of purchase and original packaging must be return to be eligible for an exchange, while returns require a handling & processing fee of your own shipping charges.

 

Shipping Rules & Restriction

Please make sure your address, contact person & phone number before purchase our product. Any risks of loss items & delay delivery after JNE Shipment due to the incomplete address, no recipient, recipient refuse the shipment is not GOBAN responsibility. For Indonesian customers, please contact JNE customer service (021-29278888).

If you refuse a shipment from GOBAN or no one at your place receive it and the goods are returned to us, you are responsible for the original shipping fee and the cost of returning the package to your place again.

TERMS & CONDITIONS

Effective on July 2016, these terms and conditions are effective immediately for those using GOBANCosmetics.com. These terms and conditions of service (“terms of service”) governs the account and users of GOBANCosmetics.com, and all products and services provided through the GOBANCosmetics.com sites.

GOBANCosmetics.com is operated by GOBANCosmetics.com (“GOBANCosmetics.com” “we”, or “our”) and provides the content posted on the sites subject to the following terms of service.
These terms of service incorporate the entirety of the GOBANCosmetics.com privacy policy posted on the Sites. Please read these terms of service carefully. By accessing and using the Sites, you agree to be bound by these terms of service. If you do not agree with these terms of Service, please do not use GOBANCosmetics.com reserves the right to add to, delete, or change the terms of service at any time at its sole discretion, without notice. As such, you should check these Terms of Service from time to time for such changes.

  1. DEFINITIONS

    A. Parties
” You” and “your” refer to you, as a user of the Site. A “user” is someone who accesses, browses, or in any way uses the Site. “We,” “us,” and “our” refer to GOBANCosmetics.com.
  2. Content
” Content” means text, images, photos, audio, video, location data, and all other forms of data or communication. “Your Content” means content that you submit or transmit to, through, or in connection with the site, such as ratings, reviews, compliments, events information, information that has been publicly display or displayed after being moderated by the GOBANCosmetics.com team. “GOBANCosmetics.com Content ” means Content that we have put up, and make available in connection with the site. “Third Party Content” means content that originates from parties other than GOBANCosmetics.com, which is made available in connection with the Site. “Site Content” means all of the content that is made available in connection with the site, including your content, user content, third party content, and GOBANCosmetics.com content.
  3. CHANGES TO THE TERMS OF SERVICE

We may modify the terms from time to time. The most current version of these terms will be located at this page. By reading it, you have understand and agree that your access to or use of the site is governed by the terms effective at the time of your access to or use of the Site. If we make material changes to these terms, we will notify you by email or by posting a notice on the site prior to the effective date of the changes. We will also indicate at the top of this page the date that revisions were last made. You should revisit these Terms on a regular basis as revised versions will be binding on you. Any such modification will be effective upon our posting of new Terms. You understand and agree that your continued access to or use of the site after the effective date of modifications to the Terms indicates your acceptance of the modifications.

  1. USING THE SITE
  2. Eligibility to access or use the site. There are no age limit to use this site.
  3. Permission to Use the Site
    We grant you permission to use the site subject to the restrictions in these terms. Your use of the site is at your own risk, including the risk that you might be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate.
  4. Site Availability
    The Site may be modified, updated, interrupted, suspended or discontinued at any time without notice or liability.
  5. User Accounts
    In order to comment or rate any place on this site, you must log on using your email or Facebook account. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account. Your account is for your personal, non-commercial use only. We won’t use, spam, or misuse your account, or information from your account without any permission from you. If you use a pseudonym, take care to note that others may still be able to identify you if, for example, you include identifying information in your reviews, use the same account information on other sites, or allow other sites to share information about you with GOBANCosmetics.com. Please read our privacy policy for more information.
  6. Communications from GOBANCosmetics.com and other Users
    A copy of GOBANCosmetics.com that applies to the collection, use, disclosure and other processing of personal information by GOBANCosmetics.com is posted on the sites. These terms of service incorporate the entirety of the GOBANCosmetics.com privacy policy. You consent to any personal information we may obtain about you (either via the GOBANCosmetics.com sites, by email, telephone, or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Policy.
  7. SITE CONTENT
  8. Responsibility for Your Content.
    You alone are responsible for your content, and once published, it cannot always be withdrawn. You assume all risks associated with your content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in your content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use and authorize the use of your content as described herein. You may not imply that your content is in anyway sponsored or endorsed by GOBANCosmetics.com. You may expose yourself to liability if, for example, your content contains material that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation. However, do note that all your comments will be moderated by GOBANCosmetics.com team before being publicly displayed.
  9. Our Right to Use Your Content
    We may use your content in a number of different ways, including publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms (“Other Media”). As such, you hereby irrevocably grant us world wide, perpetual, non-exclusive, royalty-free, assignable, sub-licensable, transferable rights to use your Content for any purpose. Please note that you also irrevocably grant the users of the site and any other media the right to access your content in connection with their use of the site and any other media. Finally, you irrevocably waive, and cause to be waived, against GOBANCosmetics.com and its users any claims and assertions of moral rights or attribution with respect to Your Content. By “use” we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of Your Content.
  10. Ownership
    As between you and GOBANCosmetics.com, you own Your Content. We own the GOBANCosmetics.com Content, including but not limited to visual interfaces, interactive features, graphics, design, compilation, including, but not limited to, our compilation of user content and other site content, computer code, products, software, aggregate user review ratings, and all other elements and components of the site excluding your content, user content and third party content. We also own the copyrights, trademarks, service marks, trade names, and other intellectual and proprietary rights throughout the world (“IP Rights”) associated with the GOBANCosmetics.com content and the site, which are protected by copyright, trade dress, patent, trademark laws and all other applicable intellectual and proprietary rights and laws. As such, you may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any of the GOBANCosmetics.com content in whole or in part except as expressly authorized by us. Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the site and the GOBANCosmetics.com content are retained by us.
  11. Advertising
    GOBANCosmetics.com and its licensees may publicly display advertisements and other information adjacent to or included with your content. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.
  12. Other User Content (including any that may have been created by users employed or contracted by GOBANCosmetics.com) does not necessarily reflect the opinion of GOBANCosmetics.com. We reserve the right to remove, screen, edit, or reinstate user Content from time to time at our sole discretion for any reason or no reason, and without notice to you. For example, we may remove a review if we believe it violates our content guidelines. We have no obligation to retain or provide you with copies of your content, nor do we guarantee any confidentiality with respect to your content.
  13. CLAIM OF COPYRIGHT INFRINGEMENT
    GOBANCosmetics.com respects the intellectual property of others. All the data that has been provided here are solely from the venue of the page you are clicking. All photos are also used in accordance to the venue’s permission, with its permission. HENCEFORTH, USERS ARE NOT ALLOWED TO COPY/USE THE PHOTO IN ANY WAY. If you believe that any Site Content, or other matter posted on the sites infringes the copyright in a work you own, please contact our copyright agent, designated under the Digital Millennium Copyright Act (“DMCA”) (17 U.S.C. §512(c)(3)), with correspondence containing the following: A physical or electronic signature of the owner, or a person authorized to act on behalf of the owner, of the copyright that is allegedly infringed; identification of the copyrighted work allegedly infringed; identifying information reasonably sufficient to allow determination by GOBANCosmetics.com of the location of the material that is allegedly infringing; Information reasonably sufficient to permit GOBANCosmetics.com to contact you; A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. You acknowledge that if you fail to comply with all of the requirements of this Section, your DMCA notice may not be valid. For any questions regarding this procedure, or to submit a complaint, please contact GOBANCosmetics.com through email at ___________
  14. LINKS TO OTHER WEBSITES/ MOBILE SITES
    The Sites may contain advertisements and/or links to other sites (“Third Party Sites”). These links are provided solely for the convenience of the users. GOBANCosmetics.com does not endorse, sanction or verify the accuracy or ownership of the information contained in the advertisements or the content of any third party sites or any products or services advertised on third party sites. If you decide to leave the GOBANCosmetics.com sites and navigate to third Party Sites, or install any applications, software or download content from any such websites or mobile sites, you do so at your own risk. Once you access a third party site through a link on the GOBANCosmetics.com sites, you may no longer be protected by these terms of service and you may be subject to the terms of service and other conditions of such third party sites. You should review the applicable terms and policies, including privacy and data gathering practices, of any such site to which you navigate to from the GOBANCosmetics.com sites, or relating to any applications you use or install from such third party sites. Concerns regarding a third party site should be directed to the third party Site itself. GOBANCosmetics.com bears no responsibility for any action associated with any third party site. Moreover, GOBANCosmetics.com does not imply an affiliation with any third party site.
  15. DISCLAIMERS AND LIMITATIONS OF LIABILITY
    PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF THE GOBANCosmetics.com ENTITIES TO YOU. EACH OF THE SUBSECTIONS BELOW ONLY APPLIES UP TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. NOTHING HEREIN IS INTENDED TO LIMIT ANY RIGHTS YOU MAY HAVE WHICH MAY NOT BE LAWFULLY LIMITED. IF YOU ARE UNSURE ABOUT THIS OR ANY OTHER SECTION OF THESE TERMS, PLEASE CONSULT WITH A LEGAL PROFESSIONAL PRIOR TO ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS, INCLUDING THIS SECTION. YOU ARE GIVING UP SUBSTANTIAL LEGAL RIGHTS BY AGREEING TO THESE TERMS.
A. THE SITE IS MADE AVAILABLE TO YOU ON AN “AS IS”, “WITH ALL FAULTS” AND “AS AVAILABLE” BASIS, WITH THE EXPRESS UNDERSTANDING THAT THE JKTGO.com ENTITIES MAY NOT MONITOR, CONTROL, OR VET USER CONTENT. AS SUCH, YOUR USE OF THE SITE IS AT YOUR OWN DISCRETION AND RISK. THE GOBANCosmetics.com ENTITIES MAKE NO CLAIMS OR PROMISES ABOUT THE QUALITY, ACCURACY, OR RELIABILITY OF THE SITE, ITS SAFETY OR SECURITY, OR THE SITE CONTENT. ACCORDINGLY, THE GOBANCosmetics.com ENTITIES ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE, FOR EXAMPLE, FROM THE SITE’S INOPERABILITY, UNAVAILABILITY OR SECURITY VULNERABILITIES OR FROM YOUR RELIANCE ON THE QUALITY, ACCURACY, OR RELIABILITY OF THE BUSINESS LISTINGS, RATINGS, REVIEWS, METRICS OR REVIEW FILTER FOUND ON, USED ON, OR MADE AVAILABLE THROUGH THE SITE.
  16. GOBANCosmetics.com ENTITIES MAKE NO CLAIMS OR PROMISES WITH RESPECT TO ANY THIRD PARTY, SUCH AS THE BUSINESSES OR ADVERTISERS LISTED ON THE SITE OR THE SITE’S USERS. ACCORDINGLY, GOBANCosmetics.com ENTITIES ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE FROM THEIR ACTIONS OR OMISSIONS, INCLUDING, FOR EXAMPLE, IF ANOTHER USER OR BUSINESS MISUSES YOUR CONTENT, IDENTITY OR PERSONAL INFORMATION, OR IF YOU HAVE A NEGATIVE EXPERIENCE WITH ONE OF THE BUSINESSES OR ADVERTISERS LISTED OR FEATURED ON THE SITE. YOUR PURCHASE AND USE OF PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES THROUGH THE SITE IS AT YOUR OWN DISCRETION AND RISK.
  17. GOBANCosmetics.com ENTITIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES AS TO THE PRODUCTS OR SERVICES OFFERED BY BUSINESSES LISTED ON THE SITE, AND IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED TO YOU BY A REPRESENTATIVE OF ONE OF THE  GOBANCosmetics.com ENTITIES SHALL CREATE A REPRESENTATION OR WARRANTY.
  18. YOUR SOLE AND EXCLUSIVE RIGHT AND REMEDY IN CASE OF DISSATISFACTION WITH THE SITE, RELATED SERVICES, OR ANY OTHER GRIEVANCE SHALL BE YOUR TERMINATION AND DISCONTINUATION OF ACCESS TO, OR USE OF THE SITE.
  19. THE GOBANCosmetics.com ENTITIES’ MAXIMUM AGGREGATE LIABILITY TO YOU FOR LOSSES OR DAMAGES THAT YOU SUFFER IN CONNECTION WITH THE SITE OR THESE TERMS IS LIMITED TO THE GREATER OF (i) THE AMOUNT PAID, IF ANY, BY YOU TO THE GOBANCosmetics.com ENTITIES IN CONNECTION WITH THE SITE IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, OR (ii) $100.
F. THE  GOBANCosmetics.com ENTITIES DISCLAIM LIABILITY FOR ANY (i) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE, OR CONSEQUENTIAL DAMAGES, (ii) LOSS OF PROFITS, (iii) BUSINESS INTERRUPTION, (iv) REPUTATIONAL HARM, OR (v) LOSS OF INFORMATION OR DATA.
  20. INDEMNIFICATION
    You agree to defend, indemnify, and hold harmless GOBANCosmetics.com from all liabilities, claims, damages, losses, and expenses, including attorneys’ fees that arise from your use of the Sites. GOBANCosmetics.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with GOBANCosmetics.com in asserting any available defenses.
  21. ARBITRATION AND JURISDICTION
    All disputes arising out of, relating to or connected with these Terms of service, privacy policy, or your use of any part of the GOBANCosmetics.com sites, will be resolved by final and binding arbitration administered by the National Arbitration Forum on the country of Indonesia. The venue for all disputes arising under these terms of service shall be at Jakarta, at the state of DKI Jakarta, Indonesia. All disputes in arbitration will be handled solely between the named parties, and not on any representative of class basis. Notwithstanding any other provision of these terms of service, to the extent that you have in any manner violated or threatened to violate GOBANCosmetics.com ‘sintellectual property rights, GOBAN reserves the right to seek injunctive or other appropriate relief in any state or federal court in the state of DKI Jakarta, and you consent to exclusive jurisdiction and venue in such courts.
  22. TERMINATION
    You may terminate the terms at any time by closing your account, and by discontinuing your use of the site. We may close your account, suspend your ability to use certain portions of the Site, and/or ban you altogether from the Site for any or no reason, and without notice or liability of any kind.

Links to other sites
This website contains links to other sites. GOBANCosmetics.com is not responsible for the content and the privacy practices of other websites and encourages you to examine each site’s privacy policies

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What Personal Information Do We Collect From The People That Visit Our Blog, Website or App?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When Do We Collect Information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

Provide us with feedback on our products or services

How Do We Use Your Information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How Do We Protect Visitor Information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do We Use ‘Cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We Use Cookies To:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won’t affect the user’s experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We Have Implemented The Following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Optingout:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

How Does Our Site Handle Do Not Track Signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does Our Site Allow Third-Party Behavioral Tracking?

It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In Order To Be In Line With Fair Information Practices We Will Take The Following Responsive Action, Should A Data Breach Occur:

We will notify the users via email

  • Other

after purchasing goods

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We Collect Your Email Address In Order To:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To Be in Accordance With CANSPAM We Agree To The Following:

  • NOT use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.


If At Any Time You Would Like To Unsubscribe From Receiving Future Emails, You Can Email Us At

  • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

gobancosmetics.com

FAQs Some of the questions commonly asked by our lovely customer

 

My Order Won’t Go Through.

If you continue to receive error messages, please contact us at our email to place an order.

 

Where Is My Order Conformation?

You will receive an email confirmation to the email address you entered on your order. If some reason, you did not receive an email, please check your spam folder or contact us.

 

I Need To Change Something On My Order. How Can I Do That?

Once the warehouse has processed your order, we will be unable to make any changes.

 

I Want Something That’s Out of Stock! What Should I Do?

You have to sign up to be notified if the item is restocked.

 

It Looks Like You Charged Me Twice For My Order. What Should I Do?

If your credit card was declined in the first order, you will see a pending transaction in your account. It will automatically drop off your statement within a few business days.

 

I Want To Review Goban Cosmetics In My Blog!

If you are a blogger or beauty enthusiast, you might get free samples of our products. We would love to hear your reviews <3

 

I Love GOBAN Cosmetics And Want To Be A Reseller!

Thank you for supporting us! Generally, we do have minimum purchase for reseller.

Please contact us through email for reseller details.

Email Subject: [Reseller]

 

I Really Interested Working At GOBAN Cosmetics!

If you are a fresh graduate, part timer, seeking for internship or someone who loving our brand and interested working in beauty industry please let us know! Email Subject: [CV] – Fresh Graduate/ Part Timer/ Freelancer / Internship/ Full Timer (Choose One)

 

I Have An Idea For Goban Cosmetics! What should I do?

We love any kind of feedback from our customers. You can shoot us an email! Great shade, developing new product, or any inspiration for us would be appreciated.

 

GOBAN, Do You Test Your Products Only On Humans?

Yes! We are totally bunny approved 🙂

 

Is your product safe?

Definitely! All the products are registered through The Head of the National Drug and Food Control Agency in Indonesia (Badan Pengawas Obat dan Makanan – “BPOM”)

 

Do You Have Any Store Locations?

Currently, we only sell our products online.

 

Is It Possible To Collaborate With GOBAN?

Of course! Email us about your fabulous idea!

Email Subject: [Collaborate]

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