FAQs

My Order Won’t Go Through.

If you continue to receive error messages, please contact us at our email to place an order.

Where Is My Order Conformation?

You will receive an email confirmation to the email address right after you placed your order. If because of some reason you did not receive an email, please check your spam folder or contact us.

I Need To Change Something On My Order. How Can I Do That?

Once the warehouse has processed your order, we will be unable to make any changes.

I Want Something That’s Out of Stock! What Should I Do?

You have to sign up to be notified if the item is restocked.

It Looks Like You Charged Me Twice For My Order. What Should I Do?

If your credit card was declined in the first order, you will see a pending transaction in your account. It will automatically drop off your statement within a few business days.

I Want To Review Goban Cosmetics In My Blog!

If you are a blogger or beauty enthusiast, you might get free samples of our products. We would love to hear your reviews <3

I Love GOBAN Cosmetics And Want To Be A Reseller!

Thank you for supporting us! Generally, we do have minimum purchase for reseller.
Please contact us through email for reseller details.
Email Subject: [Reseller]

I Really Interested Working At GOBAN Cosmetics!

If you are a fresh graduate, part timer, seeking for internship or someone who loving our brand and interested working in beauty industry please let us know! Email Subject: [CV] – Fresh Graduate/ Part Timer/ Freelancer / Internship/ Full Timer (Choose One)

I Have An Idea For Goban Cosmetics! What should I do?

We love any kind of feedback from our customers. You can shoot us an email! Great shade, developing new product, or any inspiration for us would be appreciated.

GOBAN, Do You Test Your Products Only On Humans?

Yes! We are totally bunny approved!

Is your product safe?

Definitely! All the products are registered through The Head of the National Drug and Food Control Agency in Indonesia (Badan Pengawas Obat dan Makanan – “BPOM”)

Do You Have Any Store Locations?

Currently, we only sell our products online.

Is It Possible To Collaborate With GOBAN?

Of course! Email us about your fabulous idea!
Email Subject: [Collaborate]